PrepVibe Pro is a one-time digital purchase that unlocks premium features instantly. Because access is granted immediately upon successful payment, refunds are limited to the specific situations described below.
1. When You Are Eligible For A Refund
You may request a refund for a PrepVibe Pro purchase in the following cases:
- Duplicate payment — you were charged more than once for the same Pro plan due to a technical error
- Payment deducted, Pro not activated — money was debited from your account/UPI/card but your PrepVibe Pro plan was not activated within 24 hours, and our support team is unable to resolve the activation
- Unauthorized transaction — a payment was made without your authorization due to a proven security or account-compromise issue
Valid refund requests are typically approved and processed within the timelines mentioned in Section 4 below.
2. When Refunds Do Not Apply
Since PrepVibe Pro unlocks digital content and features instantly upon payment, refunds are not available for:
- Change of mind after a successful purchase and activation
- Partial use of your Pro plan (for example, using Pro for a few days and then requesting a refund for the remaining period)
- Dissatisfaction with exam results, mock test scores, or personal outcomes — PrepVibe does not guarantee exam results
- Accounts suspended or terminated for violating our Terms & Conditions
- Failure to use the app or its features during your Pro validity period
3. How To Request A Refund
To request a refund, email us at gulabmac45@gmail.com within 7 days of your purchase, with the following details:
- Your registered mobile number
- Razorpay Payment ID and/or Order ID (visible in your payment confirmation)
- Date and amount of the transaction
- A brief description of the issue
We may ask for additional information to verify your request before approving a refund.
4. Processing Timelines
- Refund requests are reviewed within 3-5 business days of receipt
- Approved refunds are processed via Razorpay back to your original payment method (UPI, card, or bank account) within 7-10 business days after approval
- Actual credit timelines may vary depending on your bank or payment provider
5. Failed & Duplicate Payments
If a payment fails or is cancelled during checkout, no PrepVibe Pro entitlement is granted and any amount debited (in case of a technical failure on the bank/UPI side) is typically auto-reversed by your bank or Razorpay within 5-7 business days, without any action needed from you. If this does not happen, please contact us with your transaction details and we will help you follow up.